{ "title": "Keragon: full-surface brand truth proof", "publisher": "BrandAnchor", "relationship": "Independent research example. Keragon is not represented as a client or endorsing party.", "approval_status": "Proposed reference record; Keragon approval pending", "sources": [ { "id": "keragon-pricing", "label": "Plans & pricing", "surface": "Pricing", "summary": "Plan-specific scope for enterprise identity and granular access.", "url": "https://www.keragon.com/pricing", "captured_at_utc": "2026-10-22T23:09:26.146722+00:00", "raw_sha256": "2a76174c7ff7e8917548638337e33541959ef5744bedcd4490fac0b38990d024" }, { "id": "keragon-security", "label": "Security & compliance", "surface": "Security", "summary": "Broad access-control wording needs a distinction between standard and enterprise controls.", "url": "https://www.keragon.com/security", "captured_at_utc": "2026-10-22T23:10:08.212088+00:00", "raw_sha256": "e0f79ecdca2142f2cb62975ac241b2171f3e04aeada99f55f2791aa3a460b79d" }, { "id": "keragon-comparison", "label": "Keragon vs. Zapier", "surface": "Comparison", "summary": "The page assigns all enterprise controls to every plan.", "url": "https://www.keragon.com/hipaa-zapier-alternative", "captured_at_utc": "2026-10-22T23:10:10.638009+00:00", "raw_sha256": "1bcc133aa480f35676662f523557b6bcb4df2b3b8e64f9695db02ea9b8c04aca" }, { "id": "keragon-pricing-md", "label": "Machine-readable pricing", "surface": "Machine-readable", "summary": "The pricing record separates Google login from Enterprise SAML/LDAP and RBAC.", "url": "https://www.keragon.com/.well-known/pricing.md", "captured_at_utc": "2026-10-22T23:10:17.995631+00:00", "raw_sha256": "b66f1fcfb21efc15a3da5c477f415b7b0fa548f499fcf877985b59c9b5236ca5" }, { "id": "keragon-llms", "label": "llms.txt", "surface": "Machine-readable", "summary": "An index links to product, pricing and security sources. Its BAA and trial summaries align.", "url": "https://www.keragon.com/llms.txt", "captured_at_utc": "2026-10-22T23:10:15.615158+00:00", "raw_sha256": "b1c642ebb95e3f46382ce3303f1cba4ed25dcf5a253d34874c4132b5612d9b3f" }, { "id": "keragon-home", "label": "Product website", "surface": "Product", "summary": "Product and integration descriptions provide context for the buying question.", "url": "https://www.keragon.com/", "captured_at_utc": "2026-10-22T23:10:13.106704+00:00", "raw_sha256": "2a7f0e29af9433dc18aa0d532163f6c30e7461fb6c2212e9c40a9b5d5f4a22db" }, { "id": "zapier-data-privacy", "label": "Zapier published data terms", "surface": "Competitor source", "summary": "Zapier states that HIPAA-regulated PHI is unsupported on its platform. It also states that it cannot sign BAAs or equivalent agreements for handling PHI.", "url": "https://zapier.com/legal/data-privacy", "captured_at_utc": "2026-10-22T23:12:41Z", "raw_sha256": null, "capture_method": "Official URL opened with web tool; rendered text reviewed at Data Privacy FAQ, lines 338-339. This is not a browser screenshot or raw-page capture." } ], "findings": [ { "id": "enterprise-controls", "topic": "Security & plan scope", "status": "Source disagreement", "kind": "issue", "title": "Enterprise controls: every plan, or Enterprise scope?", "finding": "The comparison page assigns all enterprise controls to every plan. The pricing sources reserve SAML/LDAP identity and granular access controls for Enterprise.", "decision": "Use the plan-specific pricing record as a provisional reference. Ask Keragon to approve the scope before publishing any correction.", "sources": [ "keragon-comparison", "keragon-pricing", "keragon-pricing-md" ] }, { "id": "standard-roles", "topic": "Product capability", "status": "Needs clarification", "kind": "pending", "title": "Standard roles and granular RBAC need separate definitions.", "finding": "The security page describes roles on every plan. That wording could refer to basic roles rather than the granular Enterprise feature.", "decision": "Keep this distinction unresolved until the product owner defines standard permissions and granular RBAC. Generic SSO is not automatically Enterprise SAML/LDAP.", "sources": [ "keragon-security", "keragon-pricing-md" ] }, { "id": "baa", "topic": "Commercial terms", "status": "Aligned in reviewed sources", "kind": "aligned", "title": "Standard BAA availability stays consistent.", "finding": "The reviewed pricing, security, comparison and llms.txt sources describe a standard BAA on paid plans. Custom BAA terms have a separate Enterprise scope.", "decision": "Preserve this supported distinction. The review records vendor statements; it does not certify the product or review an executed agreement.", "sources": [ "keragon-pricing", "keragon-security", "keragon-comparison", "keragon-llms" ] }, { "id": "trial", "topic": "Trial & pricing", "status": "Aligned in reviewed sources", "kind": "aligned", "title": "The 14-day trial is a supported fact.", "finding": "The pricing page, machine-readable pricing and llms.txt agree on a 14-day trial without a credit card.", "decision": "Keep the trial statement separate from paid-plan entitlements and BAA terms.", "sources": [ "keragon-pricing", "keragon-pricing-md", "keragon-llms" ] }, { "id": "integrations", "topic": "Integrations", "status": "Compatible lower bounds", "kind": "aligned", "title": "300+ and 400+ integrations do not prove a contradiction.", "finding": "Machine-readable pricing uses a 300+ lower bound. The product and llms.txt sources use 400+. Both statements can hold at the same time.", "decision": "Treat this as a possible freshness improvement, not an exact-count disagreement. A count alone does not establish integration depth or plan access.", "sources": [ "keragon-pricing-md", "keragon-home", "keragon-llms" ] }, { "id": "onboarding", "topic": "Service scope", "status": "Needs clarification", "kind": "pending", "title": "Dedicated onboarding and ongoing support are different promises.", "finding": "The comparison describes dedicated onboarding on paid plans. Pricing describes tiered support. Those services may differ.", "decision": "Ask the owner to define onboarding separately from recurring support. Do not label the two statements a confirmed contradiction.", "sources": [ "keragon-comparison", "keragon-pricing-md" ] } ], "canonical_record": [ { "id": "identity", "truth": "Keragon's published pricing assigns Google SSO to every plan and SAML/LDAP SSO exclusively to Enterprise.", "invalidated": "SAML/LDAP SSO across every plan", "sources": [ "keragon-pricing-md" ], "scope": "Published plan scope; brand approval pending" }, { "id": "granular-access", "truth": "Keragon's published plan matrix assigns granular role-based permissions exclusively to Enterprise.", "invalidated": "All enterprise controls across every plan", "sources": [ "keragon-pricing", "keragon-pricing-md" ], "scope": "Granular roles; standard-role scope remains unresolved" }, { "id": "standard-baa", "truth": "Keragon's reviewed official sources provide a standard BAA on every paid plan and reserve custom BAA terms for Enterprise.", "invalidated": "Aligned control; no conflicting assertion observed.", "sources": [ "keragon-pricing", "keragon-security" ], "scope": "Vendor-published commercial terms" } ], "proposed_updates": [ { "surface": "Comparison page", "action": "Replace the all-plan enterprise-control claim with approved plan-specific SAML/LDAP and granular-role scope.", "state": "Proposed edit" }, { "surface": "Security page", "action": "Define standard permissions separately from granular RBAC. Add the approved identity-provider scope.", "state": "Owner clarification first" }, { "surface": "Product & pricing", "action": "Preserve the plan matrix. Add a shared definition for basic roles after the owner confirms it.", "state": "Preserve + clarify" }, { "surface": "Machine-readable pricing", "action": "Keep the same approved plan scope and link to the reviewed human-readable explanation.", "state": "Consistency check" }, { "surface": "llms.txt", "action": "Optionally link to the approved identity and access record. Retain its aligned BAA and trial summaries.", "state": "Optional proposed addition" }, { "surface": "AI answer", "action": "After approved source updates, rerun the same buyer question and compare the captured answer.", "state": "Recheck not run" } ], "ai_observation": { "query": "Which Keragon plans include SAML or LDAP single sign-on and role-based access control?", "captured_at_utc": "2026-10-22T17:38:40.785Z", "classification": "mixed_or_ambiguous", "source_url_capture_method": "External links visible in the AI Mode answer and source cards; this capture does not distinguish inline citations from related source cards.", "visible_external_urls": [ "https://www.keragon.com/pricing", "https://besthealthcareautomationsoftware.com/reviews/keragon", "https://www.keragon.com/security" ], "answer_excerpt": "Enterprise single sign-on (SSO) via SAML or LDAP and granular role-based access control (RBAC) are exclusive to the Enterprise plan on Keragon. \nHere is a breakdown of how identity management and access control features differ across their plan tiers:\nKeragon Security & Access Control Features\nFeature\tStarter, Professional, & Scale Up Plans\tEnterprise Plan\nAuthentication (SSO)\tGoogle SSO login\tSAML & LDAP Enterprise SSO\nAccess Control (RBAC)\tStandard role-based permissions\tGranular permissions by role\nMulti-Factor Auth\tTwo-factor authentication (2FA)\tTwo-factor authentication (2FA)\nWhile all paid plans include basic security measures like standard role-based permissions, 2FA, and a signed Business Associate Agreement (BAA) for HIPAA compliance, large organizations requiring corporate identity provider integrations and strict, custom permission mapping must opt for the Enterprise tier.", "review": "Mixed or ambiguous. The answer reserves SAML/LDAP and granular RBAC for Enterprise, then describes standard roles on paid plans. Standard-role availability remains unconfirmed.", "limit": "The visible link list mixes citations and source cards. The comparison URL is absent. This record does not establish causal attribution or a lost sale." }, "related_ai_observations": [ { "brand": "Jungle Scout", "observed_answer": "10 included seats", "selected_reference": "3 included seats in the selected pricing table", "captured_at_utc": "2026-10-22T17:37:39.865Z", "query": "How many seats are included in Jungle Scout Brand Owner plus Competitive Intelligence?", "visible_source_urls": [ "https://support.junglescout.com/hc/en-us/articles/27245557182359-Jungle-Scout-Subscriptions", "https://fbasuite.com/jungle-scout-professional-plan/", "https://adlabs.app/alternatives/adlabs-vs-jungle-scout/", "https://www.rfp.wiki/retail-ecommerce/online-marketplace-optimization-tools/scale-insights/jungle-scout" ], "limit": "One historical run. This records disagreement with the selected reference, not source causation or current product entitlement." }, { "brand": "Ora", "observed_answer": "3 Free-plan users", "selected_reference": "10 users on the selected pricing page", "captured_at_utc": "2026-10-22T17:37:50.386Z", "query": "How many unique users can join an Ora Basic organization?", "visible_source_urls": [ "https://ora.pm/docs/adding-members-to-organization", "https://ora.pm/pricing" ], "limit": "One historical run. This records disagreement with the selected reference, not source causation or current product entitlement." } ], "coverage": "Six official Keragon sources, one separately reviewed official Zapier source, and one historical native AI observation.", "limits": [ "Preparation method: reviewed public-source evidence.", "Help-center pages, private trust documents, private product behavior, and other AI engines are outside this example.", "No source was edited and no AI correction is claimed." ] }