Refund Policy

Please read this policy carefully before purchasing any BrandAnchor subscription or service. By completing a purchase you acknowledge that you have read and agree to these terms.

01 No-Refund Policy

All sales are final. Because our services — including BrandAnchor Agency OS subscriptions and Deep AEO Threat Reports — provide immediate access to proprietary analytics, real-time data pipelines, and server resources upon activation, we do not offer:

• Refunds for any reason after a subscription has been activated.
• Pro-rated refunds for partial months of service.
• Credits for unused portions of a subscription period.

This policy applies regardless of usage. If you are unsure whether BrandAnchor is right for your needs, we encourage you to contact us at support@brandanchor.io before purchasing.

02 Subscription Cancellations

You may cancel your recurring subscription at any time directly from your account settings at app.brandanchor.io.

When you cancel:

• Cancellation takes effect at the end of your current billing cycle.
• No further charges will be made after that date.
• You will retain full access to the service until the end of the paid period.

Cancelling does not entitle you to a refund for any portion of the current or prior billing periods.

03 Discretionary Exceptions

BrandAnchor reserves the right to issue refunds at its sole discretion in exceptional circumstances (for example, a verifiable technical failure on our part that prevented you from accessing the service entirely). Such exceptions do not establish a precedent or obligation to offer refunds in future cases.

To request a discretionary exception, contact support@brandanchor.io with a description of the circumstances. We will respond within 5 business days.

04 Payment Processor

All payments are processed by Lemon Squeezy (our Merchant of Record). Lemon Squeezy handles billing, invoicing, and tax compliance on our behalf.